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CHE Desktop Services

CHE offers a wide variety of services, including the following:

  • Structured abstracts and macros:
    Structured abstracts have been developed for most health information resources; providing at-a-glance guides to help users make informed choices.
  • Custom shortcuts:
    Each abstract contains context-sensitive shortcuts to relevant sections of information resources, making it easier to navigate different user interfaces.
  • Discussion forums and contact lists:
    A wide range of communications tools facilitate peer-to-peer learning, communications, group-work and contact management. The communication tools integrate with most email services and live internet conferencing supports chat, whiteboard, presentation broadcasting and application sharing among desktop users.
  • Online helpdesk:
    Desktop users have access to CHE staff via telephone, email, discussion forums, and online queries (feature requests and problem reports). Each request analyzed by CHE staff, answered or referred. In most cases CHE is able to address information needs or resolve problems directly. Knowledge managers assist with complex queries about accessing, transferring and using knowledge.
  • Embedded learning:
    CHE has developed a number of "just-in-time" and "point-of-decision-making" learning tools to support continuing professional development in the workplace. Learning objects address topics that include finding evidence, safe computing, and using evidence.
  • Custom applications:
    CHE staff work with clients and collaborators to help develop custom knowledge-management applications for integrated information environments. Examples include case management, document management, image libraries, journal clubs, and expertise profiling.